Billing Policy

This Billing Policy is incorporated into the scaledadvisor.com, Inc. (“scaledadvisor.com”) Terms of Service (https://www.scaledadvisor.com/terms-of-service) and sets forth the billing terms and conditions that apply to your access and use of scaledadvisor.com's services (the “Services”). In the event that the Terms of Service and this Billing Policy conflict, the Terms of Service control.

‍1. General. Upon signing, dating, and returning your Subscription Agreement, the Services will commence and all corresponding payments, as set forth in the Subscription Agreement, will be due and owing, including a one-time onboarding fee to set up your scaledadvisor.com account (your “Account”).

‍2. Payment Instrument. All payments must be made using a valid credit or debit card issued by American Express, MasterCard, Discover or Visa, which must be kept on file with your Account (your “Payment Instrument”). Checks, cash, and electronic funds transfer are not accepted methods of payment. By providing your Payment Instrument to scaledadvisor.com, you certify that you are an authorized user of the card.

‍3. Billing Cycle. You authorize scaledadvisor.com to bill your credit card in advance for the amounts set forth in your Subscription Agreement, and you agree to pay any charges so incurred, until the end of the Subscription Plan term set forth in your Subscription Agreement (the “Subscription Term”). Billing periods typically begin on the day of the month in which your Account was activated (“Billing Date”). Invoices and payment receipts are available upon request by contacting the scaledadvisor.com Billing Department at hello@scaledadvisor.com.Failure to make full and complete payment by the Billing Date may result in fees, charges, and assessments, as set forth in Section 6 (Fees) below. If you fail to make payment on your Billing Date, or if your Payment Instrument is declined, your access to your Account will be temporarily suspended until your balance is paid in full. scaledadvisor.com will attempt to charge the Payment Instrument on file for 60 calendar days. If your Account remains delinquent for 60 calendar days, the Account will be cancelled and turned over to a third-party collection service. You will not be able to recover any files until the Account is reinstated by paying off any remaining balances.

‍4. Cancellation.If we cancel your Account due to a violation of the Terms of Service, this Billing Policy, or the Privacy Policy, no refunds will be issued, all outstanding payments will remain due, and we will continue charging the payments to your Payment Instrument for the remainder of the Subscription Term.All outstanding payments must be paid in full upon cancellation of an Account. All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service, subject to the fees, charges, and assessments set forth in Section 6 (Fees) below. Data will be stored for no longer than 90 days post cancellation.
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‍5. Fees. scaledadvisor.com does not anticipate that you will fail to pay for the Services on a timely basis, and we do not extend credit to our customers. In the event you fail to make full and complete payment by the Billing Date, you may be subject to the following fees, charges and assessments: Any payments that are past due will incur an interest charge at a rate equal to the lesser of (i) 1.5% per month or (ii) the maximum interest rate allowed by applicable law. Any payments that are 10 days or more past due will incur an interest charge at a rate equal to the lesser of (i) 10% per month or (ii) the maximum amount allowed by applicable law. In the event scaledadvisor.com receives a chargeback from a credit card company or bank on your behalf, scaledadvisor.com may assess you a $50.00 processing fee for each individual chargeback. In the event scaledadvisor.com uses a third-party collection service or attorney to collect money owed to us by you, scaledadvisor.com may assess you a $15.00 processing fee, and you will be charged all reasonable costs and fees associated with such a collection, including, but not limited to, any third-party collection service’s fees, reasonable attorneys’ fees, and arbitration or court costs.Any fees, charges, or assessments resulting from late payment or nonpayment will be considered liquidated damages intended to be a reasonable advance estimate of our costs resulting from such late payment or nonpayment. These costs will be difficult to calculate or to predict when we set such fees, charges and assessments, because we cannot know in advance whether you will pay for the Services on a timely basis, if ever, and what costs we will incur as a result of your late payment or nonpayment.

‍6. Billing Disputes. To dispute any charge related to the Services, you must contact scaledadvisor.com in writing at hello@scaledadvisor.com, within 30 days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for 30 days after reporting the dispute to scaledadvisor.com, to allow scaledadvisor.com the opportunity to resolve the dispute. Shouldscaledadvisor.com receive a chargeback from a credit card company or bank on your behalf before scaledadvisor.com has been given 30 days to resolve the issue, scaledadvisor.com has the right to collect on the rendered services and any payments associated with the dispute.In the event scaledadvisor.com receives a chargeback from a credit card company or bank on your behalf, scaledadvisor.com will immediately suspend the Account pending the outcome of the dispute. Regardless of the outcome of the chargeback, scaledadvisor.com retains the right to collect on any rendered services or payments outstanding, and the Account may be turned over to a third-party collection service.If technical problems caused by scaledadvisor.com, as determined in scaledadvisor.com's sole reasonable discretion, prevent or unreasonably delay delivery of the Services, your exclusive and sole remedy is either replacement of the Services or refund of the last monthly payment.

7. Action Based Guarantee: Our refund policy is as follows: Customers are entitled to a full refund if they participate in at least 4 Weekly Group Support Calls, complete all action items from the following sections in the Consulting Program: Phase 1 – Getting Setup, Phase 2 – Expectations & Process, Phase 3 – LinkedIn Lead Generation, and can demonstrate same to a Scaled Advisor representative within 30 days from the date of purchase. Clients who have taken these actions tend to achieve best results, so this practice aims to hold people accountable to doing the work and achieving the best possible outcome. If Customers cannot demonstrate that they have completed these steps within 30-days from date of purchase, they are not entitled to a refund. If customers request after 30 calendar days they are not entitled to a refund.